By Fanuel Chinowaita
MUTARE, May 29, 2026 — Mutare Central and Mutare Rural police districts this week separately relaunched the Zimbabwe Republic Police (ZRP) Client Service Charter, pledging to strengthen professionalism, accountability and public confidence in policing.
Mutare Rural District launched its programme on Wednesday in Nhedziwa, with Mutare Rural Dispol Matsikesimbe describing the charter as a clear commitment to transparency and integrity in policing.
“This charter is our public promise to be transparent and accountable in everything we do. The people we serve deserve nothing less than integrity and a police service they can trust completely,” said Matsikesimbe.
Yesterday, Mutare Central District followed with its own launch, beginning with a march through the central business district before Officer Commanding Mutare Central, Chief Superintendent Rosam Shonhiwa, addressed residents on the importance of rebuilding public trust.
“Trust has deteriorated, we need to revive the trust,” said Shonhiwa. “Through this covenant we promise professionalism, integrity and accountability. We are gathered here to renew our covenant.”
The ZRP Client Service Charter outlines the standards of service citizens should expect from police officers, including professionalism, respect for human rights, prompt handling of complaints and regular engagement with communities.
Shonhiwa said the district would introduce additional accountability measures, including mandatory name tags for officers and the use of body-worn cameras during police operations.
“Police must have a name tag. Standards of police, accountability… We must pursue the needs and aspirations of residents,” he said.
He also called on residents to actively cooperate with law enforcement agencies in maintaining peace and security.
“When you see something, say something. Join the neighbourhood watch committee. Residents and the police must work in harmony,” said Shonhiwa.
The relaunches come at a time when police have faced persistent public criticism over alleged unprofessional conduct and strained relations with communities. Police officials say the renewed charter, together with visible identification and body cameras, is aimed at restoring confidence in law enforcement across both urban and rural communities.