By Fanuel Chinowaita
The Zimbabwe Republic Police (ZRP) in Manicaland Province has reaffirmed its commitment to improving service delivery, professionalism and accountability following the relaunch of its Client Service Charter held yesterday in Chipinge.
Officer Commanding Manicaland Province, Commissioner C. Nhete, was represented by Assistant Commissioner Elliot Muchada, who delivered the keynote address on his behalf.
In the address, Nhete said the charter represents a renewed pledge by the police to serve the public with integrity and efficiency.
“We are gathered to renew our covenant and reiterate our commitment to the very oath that we swore to the people of Zimbabwe by reinvigorating the Police Client Service Charter,” the statement read.
The relaunch follows a national event held on 30 January 2026 at Africa Unity Square in Harare, with provincial commands now rolling out the initiative at local level.
Nhete said the charter clearly outlines the minimum standards citizens should expect when dealing with the police.
“It answers the fundamental question: ‘What can every citizen rightfully expect as the minimum service standards when they interact with their Police?’” he said.
The police leadership also acknowledged growing public concern over policing standards, saying efforts are underway to rebuild trust.
“The trust between the police and the public has, in some instances, deteriorated and we are very much aware,” the statement said.
“It is at this juncture that we endeavour to rebuild and cherish it.”
As part of the renewed commitments, the police pledged improved professionalism, faster response times and greater transparency.
“We promise you professionalism… We promise you swiftness… We promise you transparency, giving you a right to a reference number, a right to follow up and a right to feedback,” the address read.
Members of the public were also urged to actively participate in crime prevention.
“When you see something, say something. Do not dismiss a piece of information as too petty,” the statement said.
In a move aimed at enhancing accountability, the police announced that officers will soon be required to wear name tags while on duty, alongside the introduction of body-worn cameras.
“This is a decisive action that brings integrity out of the shadows, encouraging open, accountable and professional policing,” the statement read.
Authorities said the devices will act as both a deterrent to misconduct and a safeguard for officers carrying out their duties.
The police also encouraged citizens to report misconduct and provide feedback on service delivery.
“When we meet our standards, commend us. But when we fall short, you may, from time to time, challenge us,” the address said.
The ZRP said the reinvigorated Client Service Charter is part of broader efforts to restore public confidence and promote a safer environment in line with national development goals.
